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WoW Laundry and Cleaning Services is a forward-thinking company dedicated to providing exceptional laundry and cleaning solutions while fostering a culture of innovation, excellence, and growth. Join us and play a pivotal role in shaping the future of our business.
Branch Supervisor
(2 Positions: 1 in Lilongwe, 1 in Kasungu)
Location: WoW Laundry and Cleaning Services, Lilongwe & Kasungu
Application Deadline: 27th January 2025
Application Link: Apply Here
Job Summary:
WoW Laundry and Cleaning Services is seeking two dedicated and results-oriented Branch Supervisors to oversee our branch operations in Lilongwe and Kasungu. These roles are crucial in ensuring smooth day-to-day branch operations, exceptional customer service, and the achievement of performance goals.
Key Responsibilities:
- Branch Operations Management: Oversee daily operations of the branch, ensuring efficiency and quality in service delivery for laundry and cleaning services.
- Supervision & Leadership: Manage and train branch staff, prepare schedules, and ensure smooth workflows.
- Customer Relations: Serve as the main point of contact for customer inquiries, complaints, and feedback, ensuring satisfaction and loyalty.
- Inventory & Supplies Management: Monitor inventory levels and coordinate with the head office to maintain adequate stock.
- Safety & Compliance: Ensure adherence to health and safety protocols and proper maintenance of equipment.
- Reporting & Documentation: Prepare operational and financial reports for the Operations Manager and ensure accuracy in recordkeeping.
- Marketing Support: Assist with local marketing efforts and identify opportunities to grow the branch’s customer base.
Qualifications:
- Diploma or degree in Business Management, Operations Management, or a related field.
- At least 2 years of supervisory experience, preferably in laundry, cleaning, or a similar field.
- Strong leadership, organizational, and customer service skills.
- Proficiency in Microsoft Office applications.
- Experience managing budgets and reporting is an advantage.
Working Conditions:
- 48 hours per week, scheduled between 6:00 AM and 6:00 PM, Monday to Sunday (with at least one day off).
- Flexibility to travel and support other branches if necessary.
Benefits:
- Competitive salary.
- Opportunities for professional growth.
- Supportive and collaborative work environment.
How to Apply:
Interested candidates should apply via this link. The application deadline is 27th January 2025. Candidates must indicate their preferred location (Lilongwe or Kasungu) in their application. Only shortlisted candidates will be contacted.
Business Development Executive
Location: WoW Laundry and Cleaning Services, Head Office, Area 56, Lilongwe
Application Deadline: 27th January 2025
Application Link: Apply Here
Job Summary:
WoW Laundry and Cleaning Services is seeking an ambitious and dynamic Business Development Executive to join our team at the head office in Lilongwe. The ideal candidate will be responsible for driving revenue growth, developing client relationships, and identifying new business opportunities to expand our market presence.
Key Responsibilities:
- Sales and Revenue Growth: Identify, pursue, and close new business opportunities to meet revenue targets.
- Market Research and Analysis: Analyze market trends, customer needs, and competitors to recommend strategies.
- Customer Relationship Management: Build and maintain strong client relationships to ensure retention and satisfaction.
- Business Partnerships: Develop and nurture strategic partnerships with key stakeholders such as property managers, real estate companies, and event organizers.
- Marketing Support: Collaborate with the marketing team on promotional materials, campaigns, and events.
- Strategic Planning: Develop and execute strategies to achieve business development goals and monitor their effectiveness.
- Reporting and Documentation: Prepare and present sales reports, track progress, and maintain accurate records of business activities.
Qualifications:
- Diploma or degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in business development, sales, or a related field.
- Strong communication, negotiation, and organizational skills.
- Proficiency in Microsoft Office Suite and CRM tools.
- A clean driving license will be an added advantage.
- Experience in the laundry, cleaning, or service industry is an added advantage.
Working Conditions:
- Based at the head office with frequent travel to meet clients and attend networking events.
- Flexible working hours, with a 48-hour workweek to accommodate client needs.
Benefits:
- Competitive salary.
- Opportunities for career growth.
- Supportive and professional work environment.
How to Apply:
Interested candidates should apply via this link by 27th January 2025. Only shortlisted candidates will be contacted.
Laundry Attendant
Location: WoW Laundry and Cleaning Services, Kasungu Branch
Application Deadline: 27th January 2025
Application Link: Apply Here
Job Summary:
WoW Laundry and Cleaning Services is looking for a dedicated and detail-oriented Laundry Attendant to join our Kasungu branch. The ideal candidate will ensure efficient laundry operations while maintaining high-quality service standards and excellent customer care.
Key Responsibilities:
- Laundry Operations: Sort, wash, dry, iron, and fold laundry items while ensuring proper handling of various fabrics.
- Customer Service: Handle customer laundry with care, label and track orders, and communicate special instructions or concerns.
- Equipment and Maintenance: Operate laundry machines safely, report malfunctions, and ensure routine cleaning and maintenance.
- Stain Treatment and Fabric Care: Use appropriate techniques to treat stains and care for delicate garments.
- Hygiene and Cleanliness: Maintain a clean and organized workspace and follow company hygiene policies.
- Inventory and Supplies Management: Monitor and manage stock levels for detergents, fabric softeners, and other supplies.
- Teamwork and Reporting: Collaborate with team members, meet deadlines, and report operational challenges to the Branch Supervisor.
Qualifications:
- Minimum of a Malawi School Certificate of Education (MSCE) or equivalent.
- Knowledge of laundry processes, stain removal, and fabric care is an advantage.
- Strong organizational skills and attention to detail.
- Good communication and interpersonal skills.
- Prior experience in a laundry facility is a plus.
Working Conditions:
- 48 hours per week, with flexible shifts between 6:00 AM and 6:00 PM, Monday to Sunday (at least one day off).
- The role involves standing for extended periods and lifting laundry bags.
Benefits:
- Competitive salary.
- On-the-job training and professional development opportunities.
- A supportive and team-oriented work environment.
How to Apply:
Interested candidates should apply via this link by 27th January 2025. Only shortlisted candidates will be contacted.
Cleaning Attendant
(2 Positions: 1 in Lilongwe, 1 in Kasungu)
Location: WoW Laundry and Cleaning Services, Lilongwe and Kasungu
Application Deadline: 27th January 2025
Application Link: Apply Here
Job Summary:
WoW Laundry and Cleaning Services is seeking dependable and hardworking Cleaning Attendants to join our dynamic team. These individuals will play a vital role in delivering exceptional cleaning services to our clients while maintaining the highest standards of hygiene and professionalism.
Key Responsibilities:
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Cleaning Services: Perform general cleaning tasks, including floors, windows, carpets, and furniture, ensuring adherence to company quality standards.
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Equipment Handling: Operate and maintain cleaning tools and chemicals safely and efficiently.
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Customer Interaction: Address client requests promptly and professionally.
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Inventory Management: Monitor cleaning supplies and report restocking needs.
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Health and Safety Compliance: Adhere to safety protocols and ensure cleanliness in all operations.
Qualifications:
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Minimum of a Junior Certificate of Education (JCE) or equivalent.
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Experience in cleaning services is an advantage but not a requirement.
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Good communication skills and the ability to work in a team.
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Strong attention to detail and ability to follow instructions.
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Physically fit and capable of handling physically demanding tasks.
Working Conditions:
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48 hours per week, with flexible shifts scheduled between 6:00 AM and 6:00 PM, Monday to Sunday (at least one day off).
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Flexibility to work across various branches if required.
Benefits:
-
Competitive salary.
-
On-the-job training and skill development opportunities.
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A supportive and team-oriented work environment.
How to Apply:
Interested candidates should apply via this link by 27th January 2025. Applicants are requested to indicate their preferred location (Lilongwe or Kasungu) during the application process.
